Refund policy
All sales are final. However, we may consider repairs, exchanges, or refunds on a case-by-case basis at our sole discretion.
Please contact us at thebijouxfab@gmail.com or 940-300-7452.
If you have been specifically instructed by our team to return an item:
- You MUST include a note with your order number, description of the issue, and the agreed-upon resolution
- Returns/repairs received without the required note will not be processed
- Returns/repairs must be sent within 30 days of receiving return authorization
Return Shipping
All sales are final, and we do not accept returns or exchanges.
If an item arrives damaged, if we made an error with your order, or in the rare event that we mutually agree to authorize a return, The Bijoux FAB will provide a prepaid return shipping label at no cost.
Customers are responsible for using the prepaid return label we provide. If a different shipping method or carrier is used without our prior approval, the return shipping cost will not be reimbursed or refunded.
Respectful Communication
At The Bijoux FAB, we believe in honest, transparent, and respectful communication. We are committed to working with every customer to find fair solutions whenever possible.
In return, we ask that all communication remain respectful. We do not tolerate abusive, threatening, harassing, or intimidating behavior toward our team. We reserve the right to end communication or refuse future service when interactions become abusive.
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