Frequently Asked Questions
Q: I don’t own a store—where can I buy your jewelry?
A: We’d love to have you shop with us! Please visit our retail website at www.thebijouxfab.com to browse and order directly.
Q: How do I get started with wholesale?
A: Make sure you register here on our wholesale website. If you've already registered, you’ll receive an email once your account is approved.
Q: I can’t see prices—why not?
A: Prices are hidden until we receive your Tax ID. Send a photo to thebijouxfab@gmail.com and we’ll get you approved quickly.
Q: Is the price I see on the wholesale website the price I pay?
A: Yes. The prices shown on our wholesale website are your wholesale prices—what you see is what you pay.
Q: What’s the wholesale minimum order?
A: $150 per order.
Q: Where do you ship?
A: We ship throughout the U.S. and Canada.
Q: How fast do you ship?
A: We ship daily on weekdays. Most orders go out within 24–48 hours, even during busy seasons.
Q: What shipping carrier do you use?
A: All wholesale orders are shipped through USPS.
Q: Are your pieces handmade?
A: Yes. Every piece is handmade by our team in North Texas—nothing is outsourced.
Q: Are your sterling silver pearls real?
A: Yes, they are 0.925 sterling silver pearls, machine-made. We are not Native-made and do not claim Indigenous craftsmanship.
Q: Can I call your sterling silver pearls “Navajo Pearls”?
A: No. The term “Navajo Pearls” is protected by the Indian Arts and Crafts Act (IACA), which makes it illegal to use Native terms unless the product is made by a federally recognized Native artisan or tribe. Since our jewelry is not Native-made, it cannot be called “Navajo.”
Q: What materials do you use?
A: We work with all kinds of materials, but mostly 0.925 sterling silver pearls. We also offer silver-plated items. Each product description clearly lists materials, and pricing reflects the quality difference.
Q: Will I get exactly what’s pictured?
A: You’ll receive something very similar. Most designs are made in batches, but if it’s one of a kind, we’ll say so in the product description. Since we work with turquoise and shell, you may notice slight color variations, but overall, it will match the style you see.
Q: How are necklace lengths measured?
A: We measure from the lobster clasp to the end of the main necklace—not including the extender. For example, a 14-inch necklace means 14 inches from clasp to end, plus a 2-inch extender to give you extra length if needed.
Q: Do you offer bulk discounts?
A: No, we offer flat, fair pricing for all retailers.
Q: Do you include tags and pricing?
A: Yes. Each item comes with a tag that includes the price you paid, SKU, and a barcode. You're welcome to replace our tags with your own branding. We allow retailers to price our jewelry as they see fit.
Q: Can I use your photos to promote the jewelry?
A: Yes, but please do not use our stock photos in public Facebook resell groups. We have many retailers and want to avoid overlap in those spaces.
Q: Can I trust this brand?
A: Absolutely. Over 6,000 stores trust The Bijoux FAB for high-quality jewelry, fast shipping, and excellent customer service.
Q: Will every store carry the same thing?
A: No. We offer nearly 300 designs and add new styles weekly to keep your inventory fresh and unique.
Q: How often do you release new jewelry?
A: We release new jewelry almost every single week. There’s always something fresh being added, so check back often or join our VIP Wholesale Facebook Group for first access: https://www.facebook.com/groups/402142566909798
Q: Where can I see the newest designs first?
A: Join our VIP Wholesale Facebook Group here: https://www.facebook.com/groups/402142566909798
Q: What if something I love is sold out?
A: Most items will be restocked! Use the “Notify Me When Available” option on the product page to get an email as soon as it’s back.
Q: What’s your return or damage policy?
A: We do not accept returns, but if something arrives damaged or incorrect, we’ll fix it. Just email us at thebijouxfab@gmail.com with your order number and the SKU of items in questions.
Q: How should customers care for the jewelry?
A: Keep jewelry dry and use a soft polishing cloth on silver.
Q: Can I request custom wholesale designs?
A: We do not offer custom orders at this time.
Q: How does the packaging come?
A: Every order is wrapped in eco-friendly paper to reduce plastic waste. You’ll receive a business card,your detailed invoice, and secure packaging. We use bubble mailers for most items, and boxes for anything fragile. We shipped over 6,000 packages last year—and they all arrived safe!
Have more questions? Reach out anytime at thebijouxfab@gmail.com—we’re happy to help.